For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order in the manner specified by Dwarkesh Jewellers. Failure to provide the same shall result in cancellation of the order.

For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer will need to enter the PAN and click on verify PAN card. Only upon PAN card verification the order will proceed to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.

In India, we serve to selected cities. Please check if we deliver to your PIN Code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

We also provide international delivery to the following countries:

USA | UK | UAE | Australia | Singapore | Canada | New Zealand | Kenya | Spain | Malaysia | Germany | Romania | Portugal | Netherlands | Qatar | Kuwait | Oman

Domestic Orders

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clickingTrack Orderand find the order status.

Express Delivery option available for select PIN Codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bengaluru,Vadodara) for select products. Under this option, the product will be delivered the next day subject to the condition that the order is placed by 2 PM. For Orders placed after 2 PM, the tentative delivery timelines will be T+2 days. If the delivery timeline falls on a public holiday or Sunday, the timeline for express delivery will be extended by another day.

For all other PIN Codes, delivery timeline will be of 5-7 days for domestic orders.

PLEASE NOTE:Customer needs to produce any of the following Government issued photo identity proof for receiving the delivery:

a.) Pan card

b.) Driving License

c.) Passport

d.) Voter identification card

For International Orders, the tentative delivery timeline will be of T+15 days. PLEASE NOTE: Customer needs to produce PAN Card or Form 60 and passport or driving license for receiving the delivery for order value above INR 2 lakhs. For any customer assistance, you can write to customercare@titan.co.in or ecomsupport@titan.co.in

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

a) You have to provide true, accurate, current and complete information about yourself while registration on dwarkeshjewellers.com

b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. Dwarkesh Jewellers reserves the right to confirm and validate the information and other details provided by you at any point in time. Further, Dwarkesh Jewellers also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely) or if you provide any information that is false, inaccurate, incomplete or not current or if Dwarkesh Jewellers has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our Website and other affiliated websites without any prior intimation whatsoever.

c) You confirm that the address at which delivery of the product(s) ordered by you is to be made is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Dwarkesh Jewellers for re-delivery shall be claimed from you and you shall bear such expenses.

d) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item’s description.

e)If there is any delay in the delivery caused due to any force majeure event including without limitation natural calamity, governmental actions, pandemic, public holiday or any other unforeseen circumstance, then Dwarkesh Jewellers shall not be liable for such delay in the delivery of the product.

f) Any product you buy from our Website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage, etc. Dwarkesh Jewellers is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from with the customer support team at Dwarkesh Jewellers Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. For more details on refunds, please see the Refunds section of these Terms and Conditions.

NOTE:

In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services;

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

Dwarkesh Jewellers reserves the right to recover the cost of goods, collection charges, damages caused to Dwarkesh Jewellers and legal expenses from persons using this Website fraudulently. Dwarkesh Jewellers reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions

These Terms and Conditions shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall have exclusive jurisdiction in any proceedings arising out of these Terms and Conditions.